What the home improvement industry gets wrong about leadership
After 20 years building teams in construction and home improvement, I can tell you the industry does not have a hiring problem. It has a leadership problem. Here is what needs to change.
Teams do not become high performing by accident. They get there through intentional hiring, consistent standards, clear communication, and leaders who invest in developing the people around them. I have built teams from scratch in commercial roofing, scaled organizations to 180 employees, and now manage four regional markets across the Upper Midwest. Every stage of that journey taught me something different about what it takes to build a group of people who deliver results together.
At Penebaker Enterprises, my first company, I went from a crew of five to 50 employees generating $15 million in revenue. At Roofed Right America, we scaled to $35 million with 180 people spread across multiple markets. That growth was only possible because we systematized hiring, built training programs, created accountability structures, and learned to trust the people we developed. The posts in this category break down those systems and the principles behind them.
I write about the practical side of team building because that is what I know. How do you hire for character when technical skills can be trained? How do you create accountability without micromanaging? What does delegation actually look like when the work is physical, visible, and high stakes? When do you let someone fail so they can learn, and when do you step in because the risk is too high?
Now at Great Day Improvements, I oversee branches in Chicago, Madison, Milwaukee, and Minneapolis. The challenge is different at scale because you cannot be in every room. The team has to carry the culture when you are not there. That reality, building leaders who build teams, is the through line of everything I write in this category. If you manage people, these articles are written for you, with the scars and successes from doing the work. The practical lessons here come from years of getting it wrong before getting it right, and that honesty is what makes the advice useful.
After 20 years building teams in construction and home improvement, I can tell you the industry does not have a hiring problem. It has a leadership problem. Here is what needs to change.
I grew Penebaker Enterprises from $1.5M to $15M in nine years with 50 employees. These are the leadership lessons I learned the hard way on commercial rooftops, not in a boardroom.
I have walked into broken teams three times in my career. The first time, at Penebaker Enterprises, I broke the team myself through poor hiring decisions and then had to fix it. The second time, at Roofed Right America, I inherited a division that was underperforming because the previous leader had checked out months before…
Physical presence and real connection are not the same thing. From managing teams in four cities, the real issue is intentional communication, not office location.
Every team culture problem I have ever encountered can be traced back to a conversation that should have happened and did not. A manager who noticed a pattern of missed deadlines but kept waiting for it to fix itself. A leader who heard secondhand that a team member was undermining colleagues but decided it was…
When Penebaker Enterprises had 12 employees, accountability was simple. I knew everyone. I knew what they were working on. I could walk a job site and see whether the work met our standards. If something was off, I had the conversation that day. There were no layers between me and the work. That directness was…
A bad quarter does not just show up in the financials. It shows up in the hallway. In the way people avoid eye contact during meetings. In the silence where there used to be banter. When the numbers go south, trust is the first casualty, not because the leader did anything wrong necessarily, but because…
Quiet quitting isn’t laziness. It’s your best employees telling you their extra effort doesn’t matter. Fix the recognition and you fix the problem.
I started with a truck and a phone. Nearly 30 years later, I scaled operations to $35 million. Here are the leadership lessons that got me there.
Lessons from scaling to $35M and 180 employees across four Upper Midwest markets. How to hire, lead, and develop teams that perform.
Whether it is a keynote, a media interview, or a business conversation, I am always open to hearing what you have in mind.
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